Microsoft® Sourcebook for the Help Desk Author: Microsoft Corporation
ISBN: 1-55615-927-7 Pages: N/A Disk: 1 CD	Release: 20-Jul-95 Level: All Levels

Help Desk Advice from Microsoft Product Support Services! If you're in the business of evaluating, setting up, and managing help desk solutions, this book is essential. A compilation of the best help desk practices from Microsoft, it contains information about a wide variety of support-related topics. The companion CD-ROM features templates, lists of decision-making criteria, and a working model of Microsoft TechNet.